What are your key Customer relationship management organizational performance measures, including key short and longer-term financial measures? How does the Customer relationship management manager ensure against scope creep? What are the top 3 things at the forefront of our Customer relationship management agendas for the … Continue Reading
What is CRM?
Are you looking for a better way of managing your interactions with customers?
Do you want to use your valuable information about customers to become more profitable?
Would you like your sales, marketing and customer service teams to be able to work from anywhere?
Finding answers to … Continue Reading
Customer Relationship Management or CRM is a big deal. Any entrepreneur worth his salt knows that regardless of the size of a company or type of industry, customers are the backbone of every business out there. Each successful business venture has their customers to thank for: Because they were able … Continue Reading
This reader-friendly series is must read for all levels of managers
All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies … Continue Reading
WHAT ARE THE 3 MOST IMPORTANT LESSONS OF CRM?
As a business tool, Customer Relationship Management (CRM) has always been in the eye of the storm. Although traditional systems can sometimes boast high performance values, the general results have not always been up to the mark.
While the ROI gained … Continue Reading